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The Rickshaw Story

“Fresh Bags Made Daily, Right Here in San Francisco”

Welcome to Rickshaw Bagworks. We design and manufacture customizable messenger bags, backpacks, briefcases, tote bags, computer sleeves and related accessories in our own sewing factory, right here in San Francisco. That’s right: our own factory, our own machines, and our own staff. For us, Rickshaw is a celebration of the entrepreneurial maker spirit. We are makers at heart, and we own every step of our process. We have a passion for bags, and we take great pride in making what we sell. In the same spirit, we purchase as many of our materials as possible from US manufacturers—the closer to home, the better.

Rickshaw was founded in 2007 by its owner, CEO and creative director, Mark Dwight. Today, we are a dedicated team of 30 people working together in a small warehouse in the historic Dogpatch neighborhood. Our products are inspired by urban mobility and distinguished by simple, functional design and high-quality materials and construction. We also design many of our own fabrics, which are manufactured in the USA, with sustainability and long-lasting performance in mind.

Our company name refers to the "human-powered taxi" that was first introduced in Tokyo, Japan in the mid-1800's, and was later adopted for urban transport throughout Asia. We like the notion of “human power”, and we think the name suits a small, independent business that manufactures bags for commuters and bicycle enthusiasts like ourselves, and does so on a human scale rather than outsourcing to mass producers elsewhere.

Our customers care deeply about the “who, what, why, where and how” behind the products they buy. They care about the story as well as the physical product. Our story is an old fashioned one—it’s about pride of authorship, rolling up our sleeves and getting our hands dirty, interacting one-on-one with our customers, and controlling our own destiny. In an age when marketers strive to convey “authenticity” and “transparency”, we simply do what we do. At Rickshaw, what you see, is what you get.

In addition to making high-quality products, we’re committed to providing exceptional customer service. When you contact Rickshaw, you’ll receive a prompt, friendly response directly from one of us. We operate by a basic principle: We’re not happy if you’re not happy—and we have a simple satisfaction guarantee: No reasonable request denied. Here at Rickshaw, we’re serious about making great bags, and making people happy. We’re delighted you’re visiting our website, and if you’re ever in San Francisco, please drop by for a personal tour of our factory—no reservation required. Meanwhile, you can take a virtual tour here.